FAQ

Straight answers, partner.

Getting started

What areas do you serve?

We're locally owned in Farmington and serve Davis, Weber, and Morgan Counties — Farmington, Kaysville, Layton, Bountiful, Centerville, Clearfield, Syracuse, Ogden, Roy, Morgan, Mountain Green, and more. Start an instant quote to confirm your address.

How much does it cost?

Weekly service is $17/visit with your first dog included; every-other-week is $24/visit; a one-time deep clean is $79. Add $4/visit per additional dog. Your exact price shows during the instant quote.

Do I have to sign a contract?

Never. No contracts, no commitments, cancel anytime. We earn your business one visit at a time.

Is my first cleanup really free?

Yes — sign up for recurring service and the initial cleanup is on us. Founding yards also get a free printed copy of The Ballad of Billy the Turd and their price locked for life.

Do I need to be home?

Nope. As long as we can access the yard, you never have to be home. You'll get an on-the-way alert and a photo of your closed gate when we're done.

Dogs, yard & access

Can my dog be outside during service?

If your pup is friendly, we'd love to say howdy. For everyone's safety, please secure any dog that's shy, feisty, or protective — and tell us about any bite history up front.

What if my gate is locked?

We need access on your service day. If a gate is locked or blocked, we'll notify you; the visit is skipped and still billed, since there's double the work next time. Ask us about a loaner combination lock.

Do you really send photos every visit?

Yes — your secured gate AND your happy dog, after every visit. It's the Turd Cowboy standard.

What about germs between yards?

Fresh bag for every yard, tools and boots sanitized between properties. Your yard never shares anything with anyone else's.

Do you give my dog a treat?

With your permission, every visit. Tell us about allergies and we'll note the account.

What is the Sheriff's Report Card?

A free health heads-up, every visit. Your technician sees your dog's waste more often than anyone — if something looks off (consistency, color, worms), you get a note. It's not a veterinary diagnosis, just an early flag from a second set of eyes. Irregular waste is often the first visible sign of a health issue.

What is the Deputy Badge?

Our six-month loyalty reward: a 3D-printed Turd Cowboy badge tag for every dog in your yard — name on the front, custom QR on the back. Anyone who finds a wandering dog scans it with any phone and lands on a page that connects them straight to you. Free, one per dog, earned at six months of active service.

Weather & scheduling

Do you scoop in winter?

Dogs go year-round, so we do too. If snow buries the evidence or conditions turn unsafe, we may skip that week and catch everything on the next visit as it melts — we don't chip frozen waste out of ice.

What about bad weather?

Rain or shine. Severe weather (heavy snow, lightning, extreme temps) may push or skip a visit for safety; skipped visits aren't credited because we clean double the next time.

Can I pause for vacation?

Absolutely — 24–48 hours' notice and we'll skip and adjust.

What about holidays?

If your day lands on a holiday we observe, we shift or skip that week and tell you in advance.

Billing, guarantee & the app

How does billing work?

Card securely on file, charged after service. Easy online billing with full history in the app. No surprises, ever.

What's the guarantee?

100% satisfaction. Miss a spot? Tell us within 24 hours and we re-scoop free — or credit the visit.

What does the app do?

GPS-track your Cowboy on scoop day, get on-the-way and all-clear alerts, see every gate + dog photo, manage your plan and billing — all from your phone. Founding yards get it first.

Are you licensed and insured?

Yes — a real, licensed, insured local business with a marked truck and a Pet-Safe Arrival Protocol.

Where does the poop go?

Bagged and hauled away for proper disposal. Your cans stay clean unless you ask us to use them.

Do you do HOAs, apartments, or events?

We do — reach out through the contact page for a custom quote.

Ready for a yard you can actually enjoy?

First cleanup FREE for founding yards · free printed storybook · price locked for life.

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✅ 100% Satisfaction Guarantee✅ No Contracts✅ Gate + Dog Photo Every Visit