FAQ — Turd Cowboy
FAQ

Straight answers, partner.

Everything folks ask before they saddle up — pricing, access, weather, dogs, and the app. Tap a question; one opens at a time so you never lose your place.

Getting started

What areas do you serve?

We're locally owned in Farmington and serve Davis, Weber, and Morgan Counties — Farmington, Kaysville, Layton, Bountiful, Centerville, Clearfield, Syracuse, Ogden, Roy, Morgan, Mountain Green, and more. Start an instant quote to confirm your address.

How much does it cost?

Weekly service is $17/visit with your first dog included; every-other-week is $24/visit; a one-time deep clean is $79. Add $4/visit per additional dog. Recurring plans are one flat monthly bill — $73.67/mo weekly, $52.00/mo every-other-week — the same amount every month. Your exact price shows during the instant quote.

How does the monthly bill work?

Simple math, no surprises: your per-visit price times 52 rides a year (26 for every-other-week), divided by 12 months. That means the bill is identical in a 4-ride month and a 5-ride month. It's billed monthly on the day your service started — same date every month — and your card isn't charged until your first ride. If you skip a ride — or we miss one that's on us — the full visit value is automatically credited to your next bill. Weather or holiday delays just carry over: the Cowboy pulls double duty next visit at no extra charge.

Do I have to sign a contract?

Never. No contracts, no commitments, cancel anytime. We earn your business one visit at a time.

Is my first cleanup really free?

We run first-cleanup promotions from time to time — check the homepage for what is running right now. Either way there is no contract and you can cancel anytime.

What happens after I sign up?

The Turd Cowboy himself reaches out within one business day to introduce himself and confirm your yard details, gate plan, and your dogs' names. We're building routes street by street — we'll keep you posted and confirm your service day and time in the coming weeks. Nothing is charged until your first visit is scheduled and confirmed with you.

Do I need to be home?

After your first visit — nope. As long as we can access the yard you never have to be home, and you'll get an on-the-way alert plus a photo of your closed gate when we're done. But we do ask you to be there for the first ride: show us the yard, introduce the dogs, and confirm the gate plan. It's ten extra minutes that makes every visit after run perfectly.

Dogs, yard & access

Can my dog be outside during service?

We love dogs — it's why we do this. Part of the on-the-way text is your cue to bring dogs inside, but if you can't, or your pup is friendly and won't jump incessantly, they're welcome to stay out. During your first couple of weeks we intentionally plan extra time around you and your dog so every future visit goes smoothly — you're welcome to be there for the first visit or two if you'd like your dogs outside while we work. For everyone's safety, please secure any dog that's shy, feisty, or protective, and tell us about any bite history up front.

What if my gate is locked?

We need access on your service day. If a gate is locked or blocked, we'll notify you; the visit is skipped without credit, since there's double the work next time. Ask us about a loaner combination lock.

Do you really send photos every visit?

Yes — your secured gate AND your happy dog, after every visit. It's the Turd Cowboy standard.

What about germs between yards?

Fresh bag for every yard, tools and boots sanitized between properties. Your yard never shares anything with anyone else's.

Do you give my dog a treat?

With your permission, every visit. Tell us about allergies and we'll note the account.

What is the Sheriff's Report Card?

A free health heads-up, every visit. Your technician sees your dog's waste more often than anyone — if something looks off (consistency, color, worms), you get a note. It's not a veterinary diagnosis, just an early flag from a second set of eyes. Irregular waste is often the first visible sign of a health issue.

What is the Deputy Badge?

Our six-month loyalty reward: a 3D-printed Turd Cowboy badge tag for every dog in your yard — name on the front, custom QR on the back. Anyone who finds a wandering dog scans it with any phone and lands on a page that connects them straight to you. Free, one per dog, earned at six months of active service.

Weather & scheduling

Do you scoop in winter?

Dogs go year-round, so we do too. If snow buries the evidence or conditions turn unsafe, we may skip that week and catch everything on the next visit as it melts — we don't chip frozen waste out of ice.

What about bad weather?

Rain or shine. Severe weather (heavy snow, lightning, extreme temps) may push or skip a visit for safety; skipped visits aren't credited because we clean double the next time.

Can I pause for vacation?

Absolutely — 24–48 hours' notice and we'll skip and adjust.

What about holidays?

If your day lands on a holiday we observe, we shift or skip that week and tell you in advance.

Billing, guarantee & the app

How does billing work?

Card securely on file — nothing is charged until your first visit is scheduled and confirmed with you. Then it's one flat monthly bill, the same every month, with full history in the app. No surprises, ever.

What's the guarantee?

100% satisfaction. Miss a spot? Tell us within 24 hours and we re-scoop free — or credit the visit.

What does the app do?

GPS-track your Cowboy on scoop day, get on-the-way and all-clear alerts, see every gate + dog photo, manage your plan and billing — all from your phone.

Are you licensed and insured?

Yes — a real, licensed, insured local business with a marked truck and a Pet-Safe Arrival Protocol.

Where does the poop go?

Bagged and hauled away for proper disposal. Your cans stay clean unless you ask us to use them.

Do you do HOAs, apartments, or events?

We do — reach out through the contact page for a custom quote.

Ready for a yard — and a weekend — that’s yours again?

Routes opening across Davis, Weber & Morgan County · first rides mid-August · first cleanup FREE with our back to school program · no contracts.

Get My Instant Quote

📞 Call or text the Cowboy — (385) 220-4306